The quest for most lawyers is to acquire the best possible clients, who always pay in full. I know, right: from your lips to God’s ear. But, how do you know if a client is… Read More
Boo Hoo: Scary Clients to Avoid
Effectively vetting clients is one of the more important things you can do as a law firm owner, because those bad clients can haunt you for years and years. The best policy is to never… Read More
Talk It Out: Communicating with Potential Clients About Communicating with You
Lawyers generally like to avoid upfront conversations about money and communications, as they try to cross the finish line to signing on new clients. The reason, probably, is that they feel that that will slow… Read More
If You Build It, They Will Convert – Part 3: Managing Workflows
Law firm workflows should be automated, to the extent possible. Softwares for managing workflows are prevalent – so, options abound. But, lawyers often equate the notion of ‘high-touch’ service (which they also highly value) to… Read More
Quality Control: Why Chatbots Are Great for Qualifying Clients
Law firm lead qualification, oftentimes, does not get much beyond: Is the potential client alive? Some attorneys will take any potential clients – and, it doesn’t even matter if they have shown an ability to… Read More
New Year’s Resolution Suggestion Box: Build a Seamless, Virtual Experience for Legal Consumers in 2022
If you don’t want to spend another New Year’s resolution on a personal goal that you may be one box of donuts away from breaking at any time, why not instead spend some of that… Read More
Hold On, I’ll Transfer You: Modern Law Firms Need Digital Intake Solutions
For a long time, even deep into the 21st century, law firms were content to rely on analog processes for intake. High-touch was the watchword; and, the feeling was that that was the only version… Read More
What Everybody’s Chatting About – How Chatbots Are Revolutionizing Law Firm Intake | Part 4: How to Build a Chatbot for Maximum Client Engagement
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 4, where we’ll discuss how to build a chatbot for maximum client engagement. In part 1,… Read More