Most lawyers value what they describe as ‘high-touch’ interactions with legal consumers. Now, there is decidedly value in that; but, many attorneys take the concept too far. Instead of applying those high-touch, truly personalized efforts… Read More
What Everybody’s Chatting About – How Chatbots Are Revolutionizing Law Firm Intake | Part 4: How to Build a Chatbot for Maximum Client Engagement
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 4, where we’ll discuss how to build a chatbot for maximum client engagement. In part 1,… Read More
Fill in the Blank: Contact Forms are the Worst
I hate contact forms. I don’t like tabbing. I don’t like clicking into fields. I don’t like trying to figure out wonky signature tools — should I use the stylus or my finger? But, does… Read More
Great Barrier Reef: Modern Customer Service is About Breaking Down Barriers
You may have heard that there are now a majority of states that have adopted new legal ethics rules insinuating that a lawyer’s competence includes knowledge and understanding of legal technology. And, although you’d probably… Read More