In this three-part series, we’ll discuss how lawyers should talk to today’s legal consumers across three primary areas of interest: money, expertise and the legal process. These are the categories in which legal consumers have… Read More
What Everybody’s Chatting About – How Chatbots Are Revolutionizing Law Firm Intake | Part 5: Collecting Intake Data and Making Better Decisions
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 5, where we’ll discuss how to use intake information to make better decisions. In part 1,… Read More
What Everybody’s Chatting About – How Chatbots Are Revolutionizing Law Firm Intake | Part 6: Chatbots and Legal Ethics
This is the last part of our 6-part series, in which we’ve addressed how chatbots are changing the game for law firm intake. This is part 6, where we’ll discuss legal ethics concerns related to… Read More
What Everybody’s Chatting About – How Chatbots Are Revolutionizing Law Firm Intake | Part 4: How to Build a Chatbot for Maximum Client Engagement
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 4, where we’ll discuss how to build a chatbot for maximum client engagement. In part 1,… Read More
What Everybody’s Chatting About – How Chatbots Are Revolutionizing Law Firm Intake | Part 3: Why is a Chatbot Essential for Modern Law Firm Intake?
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 3, where we’ll discuss why chatbots are essential for modern law firm intake. In part 1,… Read More
What Everybody’s Chatting About — How Chatbots Are Revolutionizing Law Firm Intake | Part 2: Chatbot Features
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 2, where we’ll discuss chatbot features to look for. In part 1, we defined what a… Read More
What Everybody’s Chatting About — How Chatbots Are Revolutionizing Law Firm Intake | Part 1: What’s a Chatbot?
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 1, where we’ll answer the most basic question of all. So, what is a chatbot? The… Read More
Fill in the Blank: Contact Forms are the Worst
I hate contact forms. I don’t like tabbing. I don’t like clicking into fields. I don’t like trying to figure out wonky signature tools — should I use the stylus or my finger? But, does… Read More
Great Barrier Reef: Modern Customer Service is About Breaking Down Barriers
You may have heard that there are now a majority of states that have adopted new legal ethics rules insinuating that a lawyer’s competence includes knowledge and understanding of legal technology. And, although you’d probably… Read More
Rate of Return: Law Firms Should Update Their Pricing on the Regular
For all the popular legends out there about how attorneys are bloodsucking leeches, the truth of the matter is that most lawyers don’t charge enough. And, the fact that middle class consumers can’t keep up… Read More