Most law firms utilize a basic intake system – if they utilize anything at all. Regardless of practice area, law firms tend to develop a single, simple intake form, that offers a smattering of the… Read More
Rage Quit: This Is Why Legal Consumers Give Up On Law Firms
It takes an average of 8 emails to schedule an appointment with a law firm. 1/3 of the time, law firms don’t pick up the phone calls they receive. 64% of the time, lawyers ignore… Read More
Second Chance: Remarketing to Lost Leads Generates Revenue
What happens to the leads you don’t convert? Right, nothing. But, lost leads may not be lost forever. Even so, most law firms drop those leads that don’t convert like a hot potato, rather than… Read More
How to Talk to Legal Consumers Now, Part 1: Money
In this three-part series, we’ll discuss how lawyers should talk to today’s legal consumers across three primary areas of interest: money, expertise and the legal process. These are the categories in which legal consumers have… Read More
What Everybody’s Chatting About – How Chatbots Are Revolutionizing Law Firm Intake | Part 5: Collecting Intake Data and Making Better Decisions
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 5, where we’ll discuss how to use intake information to make better decisions. In part 1,… Read More
What Everybody’s Chatting About – How Chatbots Are Revolutionizing Law Firm Intake | Part 6: Chatbots and Legal Ethics
This is the last part of our 6-part series, in which we’ve addressed how chatbots are changing the game for law firm intake. This is part 6, where we’ll discuss legal ethics concerns related to… Read More
What Everybody’s Chatting About – How Chatbots Are Revolutionizing Law Firm Intake | Part 4: How to Build a Chatbot for Maximum Client Engagement
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 4, where we’ll discuss how to build a chatbot for maximum client engagement. In part 1,… Read More
What Everybody’s Chatting About – How Chatbots Are Revolutionizing Law Firm Intake | Part 3: Why is a Chatbot Essential for Modern Law Firm Intake?
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 3, where we’ll discuss why chatbots are essential for modern law firm intake. In part 1,… Read More
What Everybody’s Chatting About — How Chatbots Are Revolutionizing Law Firm Intake | Part 2: Chatbot Features
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 2, where we’ll discuss chatbot features to look for. In part 1, we defined what a… Read More
What Everybody’s Chatting About — How Chatbots Are Revolutionizing Law Firm Intake | Part 1: What’s a Chatbot?
In this 6-part series, we’ll address how chatbots are changing the game for law firm intake. This is part 1, where we’ll answer the most basic question of all. So, what is a chatbot? The… Read More